b'14. Arbitrationyou to provide medical evidence of fitness to travel, in order to assess We are a Member of ABTA, membership number V2170. We arewhether you can be carried safely and in accordance with applicable obliged to maintain a high standard of service to you by ABTA\'s Codeinternational, EU or national law. Passengers who require the use of of Conduct. We can also offer you ABTA\'s scheme for the resolutiona wheelchair must provide their own standard size wheelchair for of disputes which is approved by the Chartered Trading Standardsthe duration of the cruise. Carriers may provide a limited number of Institute. If we can\'t resolve your complaint, go to www.abta.com towheelchairs which are strictly available for emergency use only. The use ABTA\'s simple procedure. Further information on the Code andcarrier may require such passengers to be accompanied by a travelling ABTA\'s assistance in resolving disputes can be found on www.abta.comcompanion who is fit and able to assist them, where it is reasonably or you can contact ABTA, 30 Park Street, London SE1 9EQ. You can alsodeemed by the carrier that this is strictly necessary. use the AITO arbitration service - please see www.aito.com for further information.19. Excursions Excursions or other tours that you may choose to book or pay for whilst 15. Conditions of Suppliersyou are on holiday are not part of your contracted arrangements with Many of the services which make up your holiday are provided byus. For any excursion or other tour that you book, your contract will be independent suppliers. Those suppliers provide these services inwith the operator of the excursion or tour and not with us. We are not accordance with their own terms and conditions which will form partresponsible for the provision of the excursion or tour or for anything of your contract with us. Some of these terms and conditions may limitthat happens during the course of its provision by the operator. or exclude the supplier\'s liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of20. Delays, Missed Transport Arrangements & Other Travel these terms and conditions are available on request from us or theInformation supplier concerned.If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of 16. Special Requestsover 3 hours for any reason, you must contact us and the airline or If you have any special requests, you must advise us in writing at theother transport supplier concerned immediately.time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guaranteeUnder UK Law, you have rights in some circumstances to refunds any request will be met unless we have specifically confirmed this. Forand/or compensation from the airline in cases of denied boarding, your own protection, you should obtain confirmation in writing fromcancellation or delay to flights. Full details of these rights will be us that your request will be complied with (where it is possible for us topublicised at UK airports and will also be available from airlines. If the give this) if your request is important to you. Confirmation that a specialairline does not comply with these rules you should complain to the request has been noted or passed on to the supplier or the inclusionCivil Aviation Authority at www.caa.co.uk/passengers. Reimbursement of the special request on your confirmation letter/invoice or any otherin such cases is the responsibility of the airline and will not documentation is not confirmation that the request will be met. Unlessautomatically entitle you to a refund of your holiday price from us. If, and until specifically confirmed, all special requests are subject tofor any reason, you do not claim against the airline and make a claim availability. We regret we cannot accept any conditional bookings, i.e.for compensation from us, you must, at the time of payment of any any booking which is specified to be conditional on the fulfilment of acompensation to you, make a complete assignment to us of the rights particular request and all such bookings will be treated as "standard"you have against the airline in relation to the claim that gives rise to bookings subject to the above provisions on special requests.that compensation payment. A delay or cancellationto your flight does not automatically entitle you to cancel any other arrangements even 17. Medical Conditions/Disabilities/Reduced Mobilitywhere those arrangements have been made in conjunction withWe are not a specialist disabled holiday company, but we will do ouryour flight. utmost to cater for any special requirements you may have. Some of our tours can prove to be challenging, mobility wise, or physicallyWe cannot accept liability for any delay which is due to any of the demanding. If you have any medical condition or disability which mayreasons set out in condition 10 of these Booking Conditions (which affect your tour or any health, fitness or mobility concerns which mayincludes the behaviour of any passenger(s) on any flight who, for affect your ability to cope with the tour, please give us full detailsexample, fails to check in or board on time). before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. We will make reasonable effortsThe carrier(s), flight timings and types of aircraft shown in this brochure to accommodate special needs or cause our suppliers to accommodateor on our website and detailed on your confirmation invoice are for them, but, if we are to help you choose the right tour for your health,guidance only and are subject to alteration and confirmation. We shall mobility and fitness, we must be aware of all details. inform you of the identity of the actual carrier(s) as soon as we become aware of it.The latest flight timings will be shown on your tickets which Please note that Tour Managers (if on an escorted holiday) cannotwill be despatched to you approximately two weeks before departure.provide individual assistance with boarding trains or coaches, orYou should check your tickets very carefully immediately on receipt to handle your luggage. It is your responsibility to provide us with fullensure you have the correct flight times.If flight times change after and accurate details of your mobility, health and fitness (including anytickets have been dispatched we will contact you as soon as we can to disability), so we can advise you on the suitability of tours. As standardlet you know. practice all customers are asked at the point of booking whether they have any mobility limitations or health concerns which may impact onPlease note the existence of a \'UK Air Safety List\' (available for their tour. Customers are required to provide all relevant informationinspection at https://www.caa.co.uk/Commercial-industry/Airlines/to ensure that this matter has been carefully considered and weLicensing/Requirements-and-guidance/Third-Country-Operator-are aware of any issues. We may require you to produce a doctor\'sCertificates/) detailing air carriers that are subject to an operating ban certificate certifying that you are fit to participate in the tour. Actingwithin the UK.reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did21. Rail Journeys and Reservations not give us full details at the time of booking, we (including any TourWe request rail reservations many months in advance but occasionally Manager on an escorted holiday) will cancel it and impose applicablethere are insufficient First Class seats available. In these situations cancellation charges when we become aware of these details (whetherwe will book Standard Class seats and refund the difference to you. prior or during the holiday when such condition become apparent toAlthough we do our best to follow the routes noted on the itinerary us. You must also advise us as soon as possible of any change in anythere might be occasions when a different routing and/or departure disability or medical condition or your health, fitness or mobility or iftime is necessary due to timetable variations or seat availability. any medical condition or disability which may affect your tour develops after your booking has been confirmed. Please also see clause 6.Regardless of any information given by us in good faith, operational changes may be made by a rail supplier/operator at any point and 18. Fitness to Travel for Cruise Arrangementswithout notice, and we cannot be responsible for these. Increasingly, Where you have booked a cruise, the following conditions will apply intrains are 100% non-smoking, and reservations are requested in non-addition to those set out in clause 17.smoking accommodation, although at busy times we may be allocated some smoking seats. In order to ensure that the carrier of your cruise is able to carry passengers safely and in accordance with applicable safetyWe cannot make specific requests for smoking seats. Prices quoted in requirements established by international, EU or national law orthis brochure and on our website are based on special fares negotiated otherwise in order to meet safety requirements established bywith our rail partners for group travel. Should you wish to travel on any competent authorities including the ship\'s flag state, you (and everyEurostar or other rail service, other than those included as part of your member of your group) warrant that you/they are fit to travel by seaholiday, a rail variation charge of 25 per person per service plus any and that your/their conduct or condition will not impair the safety ofadditional cost will apply. Any change involving sleeper services will be the cruise ship. Please note that the carrier of your cruise may requirequoted on an individual basis. 120'